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Old 2 Weeks Ago   #1
Linda10
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Default Renaissancefarms.com

Just wondering if anyone else had ordered from this company. I was reading about a tomato called Nairobi Nights and this was the source for it.



Packages come in 10 or 25 seeds and the one I ordered 25 of only came with 14, so I contacted them through their online contact form late that night. First thing in the morning I received an apology and offer to make things right. As is often the case with unknown companies, I expected this to be a back and forth time consuming effort, so I was pleasantly surprised to get such a response. I told them I didn't need the extra seed, since I felt it would be unfair to them to send another package for so small an error. Curtis then sent back that he put a note to add extra seeds to a future order... Wow!



Definitely will order from them again.
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Old 2 Weeks Ago   #2
MissS
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I have used this company off and on through the years. Curtis always offers very good service and some unique varieties. I'm glad to hear that you experienced such wonderful customer service. I feel that he is a person of integrity.
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Old 2 Weeks Ago   #3
NarnianGarden
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http://www.tomatoville.com/showthread.php?t=47010

There are a couple more threads about him, mostly very positive.
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Old 2 Weeks Ago   #4
Linda10
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Thanks for the good feedback MissS and NarnianGarden. I will take a look at that thread. Nothing came up when I searched here yesterday. Oops, looks like I used .com instead of the correct .org!
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Last edited by Linda10; 2 Weeks Ago at 09:24 PM. Reason: error in website name
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Old 2 Weeks Ago   #5
Lee
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That is quite impressive. Not only were they willing to correct their error, but they also are able to accommodate the goodwill of the customer in applying the "correction" to a future order.


Definitely sounds like a company I'd like to do business with.


Thanks for the reference Linda!


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