View Single Post
Old April 3, 2016   #392
WhippoorwillG
Tomatovillian™
 
WhippoorwillG's Avatar
 
Join Date: Aug 2012
Location: Hartwell, Georgia
Posts: 174
Default

Quote:
Originally Posted by Scooty View Post
My original order arrived water logged. Most but not every packet was drenched, and even then some of the packets still seemed to have some good seed due to the way the packets were oriented and the way some seeds shifted.

Remy went above and beyond. While I was still test germinating to find out which seeds needed to be replaced, Remy replaced the entire order.

I absolutely love service like that!

I have found customer service at a lot of places (not seed/tomato related) is still suffering since the recession. I get that many businesses had to cut corners to save money during that challenging period, but CUSTOMER SERVICE must be as important as product if someone intends to grow in business long term. (Stepping off my mini soap-box.)
__________________
Mark

Whippoorwill Gardens
WhippoorwillG is offline   Reply With Quote