Quote:
Originally Posted by Rajun Gardener
There's still good customer service on Ebay!!!
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Yes there is. Small sellers are usually pretty good, and you got one of the good ones.
When I was selling on eBay, packing and shipping was quite an education. Packing is more of an art form. IMO your cooker should have been double-boxed. An inner box that didn't need to be all that strong or well packed and an outer box to give enough space to stuff newspaper (or better stuff) between them. The stuffing and inner box would have diffused the impact on the outer box.
One thing your seller might appreciate is a picture of the damage done to the box. It can be hard to understand why her packing didn't work well unless she can see how it failed.