When we were all trying to get things set up for Andrey's overseas membership, Joanne was very helpful and responsive to my emails. Sometimes it may have taken a few days ... in other cases just overnight ... but regardless, she is a very conscientious and helpful lady.
Besides, they have a telephone number if the email gets into a glitch. As Carolyn pointed out ... SSE is more a preservation thing than a traditional capitalist venture and they are doing the best they can considering their staffing limitations. Be happy to be a member of a worthy cause and make of it what you can.
PV
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